Private message for Adele Eichler only:
Adele, you have been emailing me every week or so about a problem you’re having transferring your copy of Snowflake Pro from your desktop machine to your laptop.
I have been answering your emails, but it’s clear to me that you’re not getting them. My best guess is that your spam filter is intercepting my messages. Therefore, I’d recommend that you check your spam folder to see the answers I’ve been sending you.
The other problem is that you have not given me enough information to solve your problem. All you’ve told me is that you can’t transfer the program. You don’t tell me what you did, which step failed, and how you know it failed. Without such information, it’s impossible for me to know how to fix your problem.
I’d suggest you email me with your Skype address or a Facebook account or some other way of reaching you other than email, since I can’t seem to reach you by email. And please tell me a few more details so I can solve the problem. You should have the download page for Snowflake Pro. It has a detailed set of instructions for downloading, installing, and running the software. You would make my task immensely easier by telling me exactly which step fails and what you see on the screen which tells you that it fails.
May I comment that the attempt that you are making to reach Adele, is a testimony to the lengths you will go to provide excellent customer service to those of us who buy your products. You have continued to impress me with your quick response to any concerns that I have shared with you through the years
(sorry I submitted my comment prematurely)
The point I wanted to make is this: it seems the more successful you become the more you are in tuned with your customers and their satisfaction. I know that you have a vision for excellence and I want to say “it shows!” Thank you for modeling this over and over again! I want to be just like you when I become a writer one day!! 🙂