Successful Fiction Writing = Organizing + Creating + Marketing

Organizing Your Writing Creating Your Story Marketing Your Work

Advanced Fiction Writing Blog

Archive for December, 2007

One Last Question

Tuesday, December 11th, 2007

Hi All:

That pesky life is catching up with me and I’ve been overwhelmed with “stuff” the last couple of days. I’ll try to do a blog of substance tomorrow, but for today, I thought I’d answer one question that was asked last week:

Donna asked:

I have a question about publishing rights for the author. Is it a given that the publishers keep the publishing rights indefinitely on the books they publish or is there the ability for the author to keep rights to republish it say ten or twenty years down the line?

Randy sez:

Most all publishing contracts allow the publisher to declare a book “out of print.” This means that:
1) The publisher is not printing more copies because sales are too slow to justify doing so right now.
2) The publisher does not guarantee that it will print more copies, even if its warehouse is totally empty.

It does not mean that the publisher has given up rights to print more copies later, if demand should pick up. So the book might be in limbo, with no copies available and with the publisher unwilling to print more. Most contracts specify that the book won’t remain in limbo indefinitely. The author has a right to request “reversion of rights” when a book has been out of print for a certain length of time.

Note that the publisher will typically want to liquidate its inventory before it reverts rights to the author. If there are only a few dozen copies left, then the author can buy the books back. Even if there are a few hundred left, the author might find it useful to buy them all, because usually you can get them very cheap. It sometimes happens that that there are many thousands of copies left unsold. Few authors can afford to buy all those copies, so it may take a while to liquidate them.

Eventually, the author should get the rights back.

One trend in contracts is to switch the book to Print On Demand when the publisher deems it not cost effective to print a big load of copies. In that case, the book will never technically go out of print (because POD books can be printed and shipped overnight). So this trend means that in the future, books will always be available.

Is that good or bad? I’m not sure. It sounds good to always have your book in print and available. However, you can bet the publishers will write the contract to be as favorable to them as possible. (Whoever writes the contract always does this, so don’t be too harsh on publishers.) It is up to you and your agent to tilt the table back your way by making sure the contract is fair.

In any event, this is a trend to watch.

Wrapping Up With Jeff Gerke

Thursday, December 6th, 2007

OK, one last question for Jeff Gerke, whom I’ve been interviewing for several days now. Next October, Jeff will be launching a new small independent publishing house, Marcher Lord Press. We’ve been discussing his plans to market his books and Jeff has spilled most of his secrets.

After today, we’ll be on our way to a new topic next week.

Q: Jeff, I know you have plans to reissue Christian speculative fiction that’s gone out of print. Tell us about that.

A: From the beginning I’ve wanted Marcher Lord Press to become the premier go-to publisher for Christian speculative fiction. Part of that vision has always included reissuing selected Christian speculative novels that have gone out of print.

Fans of this kind of fiction, as I’ve mentioned, are fabulously devoted. They don’t care how long ago something came out, so long as it maxes out their cool meters (coolometers?). A number of fantastic Christian SF and fantasy novels came out before their time and never got a fair chance. They surfaced when no one knew to look for them, and before anyone started looking, they slipped back below the surface. I’d like to give some of these novels a second chance.

I will repackage these resurrected novels with new covers and added content–like “deleted scenes,” new short stories, author’s preferred editions, etc. And because I’ll be using POD technology, it’s no problem to keep these books in print indefinitely.

I’ve talked to numerous Christian speculative novelists, many of whom I’m honored to count among my friends, who tell me of the frustration they face when fans ask for copies of their old books but none are to be found. By bringing back these worthy stories I can provide a service not only for these fans but also for these authors.

Look for my first rez titles to appear in the second or third year of Marcher Lord Press’s operation.

Randy sez: Thanks, Jeff, for all your answers. I know that not all my blog readers are interested in your niche, but they’re ALL interested in some niche. And the marketing methods that work for one niche will work just as well for another.

Tune in on Monday for a new topic, one which scored high in interest in my recent poll of my readers.

More Questions for Jeff Gerke

Thursday, December 6th, 2007

I have a few more questions to ask Jeff Gerke. For context on this, read the last few days of posts on this blog. In brief, Jeff is launching a new publishing house, Marcher Lord Press, aimed at marketing the unmarketable — Christian speculative fiction of all types.

Here are two questions I asked Jeff recently, along with his answers:

Q: How do you plan to market the books that MLP publishes?  Of course, there will be a big launch when you release the books.  But what about after that?

A: Marcher Lord Press is an experiment in tiger marketing (a term with which your loyal readers should be familiar, Randy). In traditional marketing, you figure out where your target market is and then you go to that place and wave your arms, shouting, “Hey, come try this new thing we think you’ll like.”

Tiger marketing, in contrast, consists of creating a go-to spot that will attract your target market in large numbers. In other words, if you build it, they will come. You create something of interest and long-term value to your ideal customer. And then, when you have attracted a sufficient number of them, you roll out your product at that go-to location. Instead of waving your arms and chasing people down, they’re already there. They’ve gathered right in front of you. And you’re offering something you know they’ll like because it’s closely related to the thing that drew them to the location in the first place.

My go-to place is my popular Web page, www.WhereTheMapEnds.com. It’s a site dedicated to Christian speculative fiction. It has a massive (400+ title) booklist of Christian science fiction and fantasy, monthly interviews with the greats in the genre (Dekker, Peretti, etc.), and scads of other fun–like a random speculative story creator and tons of information on world-building tools like mapmaking software and world builders. I’ve made the site extremely writer-friendly, too, offering my experience as a former acquisitions editor and a writer’s conference speaker. The Fiction Writing Tip of the Week column is especially popular among writers. If you love Christian speculative fiction as a reader or a writer or both, WhereTheMapEnds is the place for you.

The site has attracted a large group of that very kind of person: people who love Christian SF and fantasy and other weird fiction. They, as it happens, are the ideal readers for Marcher Lord Press novels. And now they’re hearing a lot about Marcher Lord Press, and they’re buzzing with anticipation, I can tell you.

So to answer the question, a large part of the marketing for these books was done before I even announced I was launching a publishing company. It’s a long-term strategy that I’m hoping will work out very well for Marcher Lord Press.

But the specific question was how am I going to market specific MLP novels once they’re released. The answer is…not terribly much beyond occasional promotional messages to my registered subscribers. Here’s a quote from the page on the Marcher Lord Press site in which I explain my publishing model:

“Marcher Lord Press will do very little in terms of marketing the novels we publish. There will be no multi-city book tours or TV appearances or advertisements in Publisher’s Weekly. (Authors may line up some of these independently, however, and MLP will certainly support those efforts.)”

To a large extent I’m relying on word-of-mouth from folks like you. I’ll also be relying on the good relations and alliances I’ve built over the years with the many wonderful Web sites, forums, and blogs dedicated to Christian speculative fiction. It’s a vocal, enthusiastic, and brilliantly loyal audience. If you’re familiar with the fan base surrounding the TV show “Firefly,” then you know the type I’m talking about. I’d rather have these folks on my side than just about any other group I can think of.

Christians who love Firefly. Christians who watch Battlestar Galactica. Christians who would go to ComicCON if given half a chance. Those guys.

For the first season or two of Marcher Lord Press releases, I’ll be operating on a pretty thin budget. I won’t be buying advertising space in magazines or even on Web pages. Now, if this thing takes off like I’m hoping it will, I might have money for that kind of thing in the future. But remember, we’re kind of reinventing publishing here. I’m not going to do things the traditional way.

Randy sez: I followed this question with a second one:

Q: What can you tell us, if anything, about the books you’re already lined up to  publish in October?

A: Top secret, baby. I will say that I had two books and authors in mind before I ever decided to actually launch Marcher Lord Press. I’ve known these authors and their writing for years, and I’m thrilled to be bringing their incredible fiction to an eager audience.

And I have just this week decided on the third novel I’m going to launch with. This one came through the acquisitions form on my site, so take heart all ye aspiring authors out there–I really am reading what you submit through the site. This third novel is every bit as exciting as the first two. You guys are not going to believe the Major Talent I’ve discovered. His novel is going to blow you away–when it isn’t bowling you over laughing.

I’ll be announcing these novels in the weeks and months ahead, but you can take pride in knowing that you are the first people to get even a glimpse into what I’ll be publishing in October 2008. It’s a RandyCON special.

I launched my own publishing company to publish the books *I* wanted to read. I just didn’t know I’d be having so much fun along the way.

Randy sez: Good luck, Jeff! We’ll wrap up tomorrow with some final questions.

My E-zine is Sent

Tuesday, December 4th, 2007

A quick note to say that I’ve been working all day on my Advanced Fiction Writing E-zine and it is sent out now. If those pesky spam filters are preventing you from getting it, all issues are archived here.

We’ll return tomorrow with some closing thoughts from Jeff Gerke on marketing.

Some Questions for Jeff Gerke

Monday, December 3rd, 2007

Thanks to those of you who left comments on my blog today. I’m going to respond to some of them and defer the rest to Jeff Gerke, who’s been sharing the spotlight here for the last several days as I interviewed him about the new publishing house that he’s launching, Marcher Lord Press, which will release its first three books in October, 2008.

Camille wrote:

Could you talk a little more about the online marketing and distribution process?

Randy sez: I’ll defer that question to Jeff.

Christina wrote:

Randy, as a prepubbed author who is taking on as much marketing as my skill level allows, I want to thank you for stressing the importance of starting this before the product (book) comes out. I guest blogged at the Christian Author Network about how to grow a newsletter, our major focus, and gave you credit for the inspiration.

Randy sez: It’s great to see how you and your mom are doing! I think you two are close to selling a book, and once you do, you’ll be glad for all the groundwork you’ve laid in your marketing efforts. I know your goal is to have 500 readers of your newsletter by year’s end. Imagine if you have 1000 or so on your list when you sell your first book. Then you have another year or two to grow your list before your book hits the shelves. Contrast that with most authors, who start their list AFTER their first book comes out.

Now I’m going to give Christina and her mother Sherrie some free advice. The rest of you reading this blog, pay attention here. First, check out the signup page for Christina and Sherrie on their web site. There are a couple of things that I see missing on this page:

1) What is the newsletter about? It doesn’t really say here. If you know Christina and Sherrie, you might be willing to take it on faith that they’ll have something interesting to say. But if you don’t, then likely you won’t. So Christina and Sherrie–put a description of what people will get when they subscribe. And how often it comes out.

2) What do people get RIGHT NOW for subscribing to your newsletter? You’ve got a contest going where you’ll give away some free books when you reach 500 subscribers. But what about everyone else? Do you have something you can give away RIGHT NOW to everyone who signs up? When people sign up for my e-zine, they get a free e-book on Tiger Marketing right away. They also get a 5-day e-mail course in how to publish a novel. Those are valuable reasons to sign up RIGHT NOW.

Donna wrote a question for Jeff:

I’m also curious about the online marketing and distribution process. I like the thought of POD from a legitimate publisher. It’s frustrating when a friend recommends a book or series to you and when you try to find it, either it or the first in the series is out of print or at least not available (I buy a lot of books from Amazon for that reason).

I’m also curious about promoting the book. Does this type of process leave all/most of the promoting to the authors? Even with friends/website things you’re not going to be searched until your name is known, which makes it hard for first-time/unknown authors.

Randy sez: I’ll leave it to Jeff to answer this. I will simply add that it’s frustrating as an author to have a book go out of print and be unable to get more copies. When my first novel went out of print, there were NO copies left for me to buy. I had recently bought a couple of cases. When I ran out of those, I had nothing left for people who wanted them. GRRRRRRR!

Jeff, go ahead and send me your comments on how you intend to help your authors promote their books and I’ll post it here.

Terry wrote:

If you’re not distributing the book to stores, not paying an advance, and not even publishing the book unless it’s ordered, why shouldn’t the author just do it himself through Lulu.com?

Randy sez: I know Jeff will want to respond to this one, but I’ll jump in and point out that Jeff is developing an online marketing platform precisely because he wants to help his authors promote their work. As an aside, in the industry these days, all publishers expect their authors to promote their work. I don’t know of any publishers who want to do all the promotion themselves. So no matter who you choose as a publisher, you need to be thinking about self-promotion.

Andie wrote:

Lulu.com charges about $10.00 wholesale for printing 1 paperback and not much of a price break for printing 1000’s.

Do you have a better deal on POD?

What would the customer be charged plus the shipping? IOTW, what would the net be on that 50/50 split?

Randy sez: I leave it to Jeff to email me the answer to that question. I know that the numbers are lower than $10 per book, but Jeff will have the exact figures.

Alice wrote:

I read on a Christian writing markets blog that it is best to wait to send queries until after Christmas, when things settle down mid-January.

Is this true for Marcher Lord Press? I have a science fiction query I would like to send.

Randy sez: Virtually all publishers in America are pretty busy with doing holiday stuff in December and are very likely NOT looking at books that come in right now. But it really doesn’t matter when you send it in. Send it when it’s ready and it’ll be looked at when the editor has time. I once mailed in a proposal on December 17. It sat in a stack over the holidays and got opened in early January. But I had prepared the ground well for that book. The editor was expecting it and before January was over, I had an offer. So things can happen quickly at this time of year, if you’ve done everything else right.

Frank wrote:

I am an aspiring fiction writer who has submitted the proposal to Jeff at MLP. Before I did, I asked if he were going to be able to list the books on Amazon, and he replied that was possible. Since so many books (and the audience we aim for) use Amazon, that was a selling point.

Randy sez: Yup, this is easy to do, especially with POD companies such as the one Jeff will be using to print his books. Of course, Amazon will not do much to market your book; they just sell it. These days, the fact that they stock it is critical; the fact that a POD publisher can always have copies available is critical. I really do think that we are seeing a sea-change in the way publishing is going to work. I hear that some publishers are inserting clauses in contracts so that the books they publish will never technically go out of print, because they’ll be set up with a POD printer to handle orders on books that are no longer in the warehouse.

Some of you may be wondering if I’ll be publishing anything with Jeff. The answer is probably not. I have no plans to be writing the kind of fiction Jeff publishes. Some of what I’ve written in the past would likely qualify, and I would consider re-issuing some of my out-of-print books, but I don’t need Jeff to do that for me. I already have a strong marketing platform (and it gets stronger every day). But the direction I’ve chosen for my future writing is different than Jeff’s direction.

So I don’t really need Jeff, but I know of hundreds of authors who write exactly the sort of thing Jeff wants to publish. Most of these are Xtremely frustrated with the current market.

Jeff, please send me answers to the questions I’ve flagged above. Tuesday is my day to write my e-zine, so I will probably not blog Tuesday night. See you all on Thursday with Jeff’s answers!

Still More With Jeff Gerke

Sunday, December 2nd, 2007

Last week, we began an interview series with Jeff Gerke, who is launching a small publishing house that will attempt the impossible: Marketing Christian science fiction, fantasy, and other “weird stuff” that the Big Boys can’t seem to sell. Today, we’ll continue that, but I want to quickly deal with a couple of other questions that were posted here as comments after my last blog entry:

David wrote:

You state that an author should begin marketing their book long before they write it… Sounds good if you are an already published author because you have a base to stand on, but what if you are working on your first? Seems to me it’s not marketing in that case, but just bombast about something does not yet exist, and statistically speaking, will never exist. It seems to me a slightly different technique is needed to market a first time novelist -how does one get traffic to the website? How does one get an audience with an editor or publisher…etc. In my case I intend to use the resources I have at my disposal which is my brother, who just happens to be a compositor… but those without these resources need to be more create. I have an ulterior motive for asking this, of course, I am a copywriter looking for new accounts!

Randy sez: If one believes that “marketing your book” means “marketing a paper-based product with ink on it” then yes, marketing such a thing before it comes out would be bombast. HOWEVER, “marketing your book” actually means “marketing you”. And you can begin marketing yourself now. This takes us far off topic, but I’ve discussed this often in my e-zine and in recent lectures at writing conferences. I hope to produce some lectures that y’all can buy, but that won’t happen for a few months yet.

Andie wrote:

Let’s talk about creating that website.

You’re way ahead of the game as a programmer.

For those of us all thumbs on the keyboard, do you recommend taking a web design courses at the local JC? Getting books and teaching self? Paying someone to do most of the work? Hiring an off shore company?

How does a writer keep all this stuff from swallowing one whole?

Randy sez: Again, I must be brief, because this is taking us in a direction I don’t want to go right now. We’ll talk about this in coming months, I expect. The best tool a novelist can have for self-promotion, in my opinion, is a blog. You can create one in less than five minutes at blogspot.com. I would recommend taking slightly longer and hosting it on your own domain (sorry, I can’t go into details on this now). I chose the latter approach, which is why this blog is hosted on www.AdvancedFictionWriting.com, not Blogspot. That pays big dividends with the search engines, since my site gets all the credit for the many hundreds of readers who tune into this blog every day. But more of that anon. (I’ve always wanted to use “anon” in a sentence. I can now die happy.)

OK, on to Jeff Gerke. The next question I posed to him was this, and it gets down to the hard issues:

Q: Tell us more about the economics of your publishing model at Marcher Lord Press. How will you edit, produce, and distribute books? What advances and royalties will you pay your authors?

A: You can read all about the publishing model here at the Marcher Lord Press web site.

Marcher Lord press books will be acquired, edited, and produced in a way that, to the author, will be indistinguishable from how it would be done at a typical Christian publishing company.

When I worked at NavPress, for instance, I read tons of proposals, contacted authors or agents when I was interested in one, requested and read the full ms., and then sometimes proceeded to champion the book in-house, hopefully leading to a contract.

At Marcher Lord Press I’m reading tons of proposals, contacting authors when I’m interested, requesting and reading the full ms., and then sometimes proceeding to a contract.

The editing phase will be the same, too. At NavPress I would read the rough draft and send the author back for revisions. Then I’d do my main editorial pass and send it back to the author for last-minute tweaks. Then I’d do a final polish pass and turn it over to the copyeditors. At Marcher Lord Press I’ll do it exactly the same way. I’ll be doing all the editing myself, incidentally. That’s my forte in this process.

(By the way, you can read about the editorial process and the complete path to publication in my article here on my site.

The copyediting process will be the same at MLP as it is elsewhere. A professional copyeditor who loves fiction will help us with punctuation and also look for stylistic inconsistencies, etc.

The typesetting process will be the same, too. The copyedited ms. will be flowed into a typesetting template designed by a professional typesetter, and then sent to the printer.

The cover process will be the same. A professional freelance graphic designer (the same ones used by regular CBA publishers) will design the cover and furnish the finished files. Only with MLP I’m going to be setting these guys loose to come up with incredible covers, free of the silly restrictions put on them by typical publishers. So expect Marcher Lord covers to be better than what you’ll see elsewhere.

The printing process will be different between Marcher Lord Press and traditional CBA publishers. They all use the brick-and-mortar offset presses that ML Eqatin spoke about in her comments on Thursday. Publishers get per-unit discounts for printing lots of books, so these publishers produce a minimum of 5,000 copies per title. They ship all these books to a warehouse, where they are then shipped to distributors or directly to bookstores in fulfillment of orders.

Marcher Lord Press, in contrast, will use a printing outfit that specializes in very short runs, even as few as 1 unit per printing. Because so many people have gotten a wrong idea about this, I hesitate to tell you what this process is called, but here goes. It’s called print-on-demand. POD. People have gotten the notion that POD means self-publishing. Or else they think it means scam. I don’t know why. Perhaps because POD technology is sometimes used by vanity presses or scam artists. But that’s not what POD is.

Print-on-demand is simply technology that allows you to print as many or as few books as you want. Think of it as a smaller printing press (the printing mechanism itself, not the company). Think of it as the difference between a massive Xerox machine down the hall and the inkjet printer on your desk. One is designed for large jobs and jillions of copies, while the other takes care of smaller tasks. So it is with traditional offset printing vs. POD.

Marcher Lord Press is not a vanity press, subsidy press, or self-publishing outlet. Say it with me: Marcher Lord Press is not a vanity press, subsidy press, or self-publishing outlet. I put up all the money for MLP books. The author receives money. Whew, glad we got that straight.

The returns process for Marcher Lord Press will not be the same as it is with traditional Christian publishers. That’s because I’m not trying to get into bookstores, which, as ML Eqatin also pointed out, are dying, and anyway don’t reach the right market for MLP titles.

When a bookstore orders 3 copies of Novel X, it waits about 6 weeks for those 3 to sell. If they don’t, they pluck some or all of those books off the shelf and return them to the publisher, demanding a refund. Returns are brutal in Christian publishing (secular publishing, too, I’m sure). Your sales staff might’ve successfully placed 10,000 units of a new novel into bookstores across America. They’re feeling all proud of themselves. But after two months, the returns start coming back in. You can get slammed with returns. In some cases, bookstores tear the covers off the books they return so they can’t be sold again. I think that’s mainly in secular publishing, though.

In the MLP model, I’m not trying to get into bookstores (so I need no sales staff, no warehousing, etc.), which means I won’t have massive returns. Now, if an individual receives a MLP novel and it’s been damaged or was whacked in the printing process, of course I’ll replace it. But I’m having none of this “If it doesn’t sell in 6 weeks I’m returning it to you with my angry face” nonsense from bookstores.

As I say clearly on the Marcher Lord Press site, I pay my authors no advance. Well, what is an advance? (For a full explanation, see my article on my web site here. An advance is just that: an advance. It’s a loan against expected profits. When you get a cash advance from your boss it’s not free money; it’s money he’ll withhold from your future paychecks until it’s paid off. Same with advances in publishing: it’s a loan against the expectation of future earnings. You don’t receive royalty payments until your share of those royalties has paid off that advance.

I pay no advance. However, neither does the author pay anything. I’m putting up all the money to publish this book. I’m paying for the cover and the copyediting and the production and everything else. And then there’s the generous royalty rate I pay.

All the CBA publishing companies you’ve heard of pay a royalty rate starting at either 16% or 18%. (That’s about double compared to secular publishers’ rates, btw.) If you’re lucky, a CBA publisher will offer you a sliding scale of royalty rates that tops out at around 22%, based on number of units sold.

Marcher Lord Press authors receive a royalty rate of 50%.

You get no advance, but you receive fully half the profits from the sale of the books (after I recoup the expenses I incurred to produce the book, of course). And remember, MLP books break even after only around 350 units sold. So after that, it’s 50/50 all the way. You won’t get a deal like that at Thomas Nelson, I promise.

So you see this is a new model. I’m bypassing CBA publishers and bookstores entirely. I’m selling only online, dispensing with a sales force, and trying to stay small and loyal to the fantastically creative fans who love Christian speculative fiction. But it’s not altogether new. I’m acquiring, developing, and producing these novels using the best practices of traditional publishing. It’s the best of both.

Randy sez: Let me make one comment about those royalty rates. Christian publishers pay a royalty as a percentage of the wholesale cost (to the retailer, who typically pays half the cover cost). In the general market, publishers pay a royalty as a percentage of the retail price. This is why Christian publishers pay a higher percentage–because it’s a higher percentage of a smaller number. It works out about the same with either model. But Jeff is offering what I would consider an excellent deal–50% of the wholesale cost. He can do that because he has minimized risk by not offering an advance.

Let’s talk about those advances. We hear all the time about $500,000 advances from big publishers, so it’s easy to think that being a novelist is life on Easy Street. OK, there are a few big advances, but let’s be honest. A typical advance for a first-time novelist with one of the big-shot publishers is going to be in the range of $5k to $10k. That’s because the publishers know good and well that most of the first novels they publish are going to sell around 5000 copies. If their author makes a buck per book in royalties, then those 5000 copies translate into $5000. Of course, many novels do worse. In recent years, I’ve heard of finalists for the Book of the Year that had sold only 500 copies. Yes, really!

The publisher is in fact going to LOSE MONEY if the book only sells 5000 copies. The economics is a little fuzzy and varies from one house to the next, but my information from a guy who knows the hard data is that the big-shot publishers in New York expect that if they publish 15 first novels, most of those are going to lose money, a couple will break even, and 1 will make a lot of money. That 1 big winner will pay for all the rest, and then some, but it’s a high-risk game.

What Jeff is doing is saying, “No, I won’t play that game. I’ll minimize the risk by minimizing all upfront costs, including the advance. I only have to sell 350 copies to break even, and I think I can sell a lot more than that, so I’ll take that risk. Then I’ll share the reward with the author on the back-end.”

In my view, this is fair. There are all sorts of vanity presses that will pay you no advance and charge you big bucks to print copies of your book with lousy covers and no editing. Then they’ll charge you for copies of your book, but will give you no help marketing them, so you end up with a garage full of books.

Jeff’s model is completely different. He makes sure the books he publishes will have excellent covers and editing. He charges the author NOTHING. And he works hard on the back-end to market the books, because Jeff doesn’t get paid unless his authors do. Then he shares the profits out equally. This is essentially the same model I’ve used in creating the products I sell on this site. I do the work myself, outsource the production, and then I share out the money equally with my partners (in cases where I have a partner).

OK, go ahead folks! Post a comment and ask some questions to Jeff. We’ll keep asking him until we run out of steam.